Your order

Your order - simple answers to your questions

Confirmation of your order

Immediately after your order is completed, an order confirmation will be sent to the email address you provided. If it doesn't appear in your inbox, don't forget to check your spam folder. If you do not receive anything within 24 hours, please contact our customer service.

Pre-order sold out products?

Sorry, it is not possible to pre-order a sold-out item. But don't worry, our "Remind Me" feature is available on the product page. Enter your email address and we will notify you as soon as the product is back in stock.

How to use your discount code

To redeem your discount code, enter it at checkout before delivery and payment information. Click on the text "Add a discount code" to see where to enter the code.

Possibility to cancel orders

Unfortunately, a placed order cannot be cancelled. Our system is fast and efficient, which means we cannot make changes to orders already placed.

Change an order already placed?

It is not possible to make changes after the order has been sent to the carrier. If something did not turn out as you intended, return the item and place a new order.

Are there physical stores?

NIX, we are a purely online store.

Current promotions

Price reductions and promotions are limited in time. The current price in the online store applies and cannot be changed afterwards.

Price changes after ordering

If you notice that the price of an item has decreased after your order, it is not possible to adjust the price. In this case, return the product and place a new order at the current price.

Forgot discount code

If you forgot to use your discount code when ordering, it unfortunately cannot be added afterwards.

We strive to make your shopping experience as enjoyable as possible, and hope this information helps you navigate the process. If you have more questions, do not hesitate to contact our customer service.